Introduction
BetterBukidnon.org ("we," "us," or "our") is a civic website about the Province of Bukidnon, run by volunteers as part of the BetterGov.ph ecosystem. It is not operated by the Provincial Government of Bukidnon. This Privacy Policy explains what information is handled when you visit the website and how we protect it.
This policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations (IRR).
Legal Basis for Processing
Under the Data Privacy Act of 2012, we process personal information based on the following lawful criteria:
- Consent: When you choose to email us
- Legitimate Interest: To keep the website secure and working, and to improve the public information it provides
- Legal Obligation: When required by Philippine law or government authorities
- Public Interest: To promote transparency and civic engagement in local governance
Information We Collect
We collect only the information needed to run this website:
Information You Provide Voluntarily
- Email address (when you contact us or submit feedback)
- Name (if provided in correspondence)
- Message content and inquiries
Information Collected Automatically
We do not run analytics or tracking scripts. Like any website, our hosting provider receives technical data when your browser loads a page: your IP address, browser and device type, the page requested, the referring page and the time of the request. This is used to deliver the page and to protect the site from abuse.
We do not collect sensitive personal information such as government-issued ID numbers, financial information, health records, or biometric data through this website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and feedback
- To improve website functionality and user experience
- To ensure website security and prevent abuse
- To comply with legal obligations
- To maintain and improve civic services information
Hosting and Third-Party Services
The website is hosted on Cloudflare Workers, which serves its static pages and files. Cloudflare processes request data such as IP addresses to deliver the site and protect it from attacks, under its own privacy policy. Volunteers who manage the Cloudflare account can see request statistics and logs and use them only to keep the site working.
Some features load content from other services. When they do, your browser connects to that service directly, and the service receives your IP address and browser information:
- Google Fonts, for the Inter typeface
- jsDelivr and unpkg, for icons and code libraries such as Bootstrap Icons and Leaflet
- OpenStreetMap, for maps
- Open-Meteo, for the weather in Malaybalay City
- exchangerate.host and open.er-api.com, for currency exchange rates
- Facebook, on pages that show posts from the official LGU Bukidnon Facebook page
These services have their own privacy policies. We do not share any other information with them.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With the services that host and run this website, such as Cloudflare, as described above
- Legal Requirements: When required by law, court order, or government authority under Philippine jurisdiction
- Protection of Rights: To protect the rights, property, or safety of BetterBukidnon.org, our users, or the public
- Consent: With your explicit consent for any other purpose
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure
- Access controls and authentication
- Regular software updates and patches
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Contact Information: Kept only as long as needed to respond to your message, then deleted within 1 year of last contact
- Server Logs: Kept by our hosting provider, Cloudflare, under its own retention rules
- Data on Your Device: Stays in your browser until you clear it
Your Rights Under the Data Privacy Act
Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:
- Right to Be Informed: To be informed of the collection and processing of your personal data
- Right to Access: To request access to your personal data held by us
- Right to Object: To object to the processing of your personal data
- Right to Erasure or Blocking: To request deletion or blocking of your personal data
- Right to Rectification: To request correction of inaccurate or incomplete personal data
- Right to Data Portability: To obtain your personal data in a structured, commonly used format
- Right to File a Complaint: To file a complaint with the National Privacy Commission (NPC)
- Right to Damages: To be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data
Exercising Your Rights
To exercise any of these rights, email us at volunteer@betterbukidnon.org. We will reply as soon as we can.
Children's Privacy
BetterBukidnon.org is a general audience website providing civic information. We do not knowingly collect personal information from children under 18 years of age without parental consent.
If you are a parent or guardian and believe your child has sent us personal information, email us at volunteer@betterbukidnon.org, and we will delete it.
Third-Party Links
Our website may contain links to external websites, including official government portals and other resources. We are not responsible for the privacy practices or content of these third-party sites.
We encourage you to review the privacy policies of any external websites you visit through links on our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes:
- The "Last Updated" date at the bottom of this page will be revised
- Material changes may be announced on our website
- Your continued use of the website after changes constitutes acceptance of the updated policy
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or have concerns about how your information is handled, please contact us:
National Privacy Commission
You may also file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated:
National Privacy Commission
www.privacy.gov.ph
Last Updated: November 1, 2026